Trouble Uploading Custom Sounds

[AGreen]

Hi there!

I am having trouble uploading custom sounds onto the configurator app. I used Audacity to record the sound at 11025 Hz and exported it as an 8-bit .WAV file. When I try to upload the sound, I get the error message below. I just uninstalled and re-installed the configurator app on the Microsoft Store to make sure I am using the most up to date version but I am still receiving the same message. Whenever I go to the "Sound maker" section it just says "Search" with a loading bar but never actually loads anything. 

Any help would be greatly appreciated! Thanks!

[Service]

On 9/5/2019 at 10:29 PM, AGreen said:

Hi there!

I am having trouble uploading custom sounds onto the configurator app. I used Audacity to record the sound at 11025 Hz and exported it as an 8-bit .WAV file. When I try to upload the sound, I get the error message below. I just uninstalled and re-installed the configurator app on the Microsoft Store to make sure I am using the most up to date version but I am still receiving the same message. Whenever I go to the "Sound maker" section it just says "Search" with a loading bar but never actually loads anything. 

Any help would be greatly appreciated! Thanks!

Hello.

Please check your application version. It must be 1.1.60, the latest version for now. This bug was already fixed. Also, make sure that there is no any additional information in this sound file, such as artist name, album and etc. (no metadata). 

[DanielTERRAN]

On 10/17/2019 at 1:40 PM, Service said:

Hello.

Please check your application version. It must be 1.1.60, the latest version for now. This bug was already fixed. Also, make sure that there is no any additional information in this sound file, such as artist name, album and etc. (no metadata).  

The latest version for the X-Gen Software in Microsoft Store is 1.135!!!

[Nathan Brown]

On the version mismatch: the Microsoft Store may lag behind the direct download, so it's worth checking the official site's release notes rather than trusting Store updates alone. If 1.135 is what you're actually running, confirm whether the custom-sound fix from 1.1.60 carried forward, because that's the part that trips people up. On the "Sound maker" search that never finishes, a Store reinstall sometimes leaves cached app data behind; clearing that folder might be what's blocking the load. For the WAV, re-export in Audacity with metadata fields blank and verify it's mono, since stereo 8-bit files often fail silently.