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  1. What do you think of the 9th generation of our laser tag equipment?
  2. What is the secret of popularity of a laser tag club? How to turn your visitors into loyal customers? Share your theories and experience!
  3. What do you think works in attracting the first visitors of you laser tag club? How should you start your marketing campaign?
  4. What settings do you prefer in your club? How many lives do you give to your players?
  5. admin

    Warranty claim

    The warranty covers the laser tag equipment produced and delivered by LLC LASERWAR. The warranty period has been specified in the Product certificate. If troubleshooting has not been successful, fill out the warranty claim form in a doc. format and send it to our email support@laserwar.ru or help@laserwar.ru. Download warranty claim form in MS Word (.doc) In your claim, state your fault details. Make sure that you leave your contact details: forename, middle name (if applicable) and surname, mobile number, full address (with postcode). Please note that you must include a copy of the maintenance request in the package together with the equipment that you send! You must acknowledge these simple rules when you buy laser tag equipment: Within the whole warranty period, the customer is entitled to use the maintenance warranty to have their equipment repaired at LLC LASERWAR in Smolensk. The customer must cover delivery costs and pay for all the extra parts that are required for the equipment repair. If the equipment fails out of a production defect within a week after it has been received by the customer, the producer will repair it free of charge. The producer will also cover the delivery costs. Before you start using the equipment, read the instruction. When you buy the laser tag set, remember to read the Product certificate, ensure there are no missing items in your package and that your blasters are in good working order: turn them on, fire, reload, etc. Should there be any production defect, you will be able to find it within a week of product use. The producer guarantees that the laser tag playset is in good working order and conforms to all the set out technical and tactical parameters when properly used. Should the equipment fail out of the customer’s fault (physical damage, improper use, such as using it in the rain, or in case of snow or humidity gets onto the circuit board), the customer will still have it repaired, although he will have to pay for any extra materials and cover the delivery costs. The extra materials not covered by the warranty include buttons, cables, micro switches, infrared diodes, accumulators. The warranty does not cover any physical damage done to the device. Should you encounter any problems, contact our company specialists right away. Technical support department will help you find the cause of the fault during a consultation on Skype, by phone or email. The technical support will advise you on troubleshooting or will find the cause of the fault and will ask you to fill out the warranty request form. Our company offers various educational guidance notes, materials and video that will aid a client in learning how to do basic repair and maintenance on one’s own. For example, twisted cable replacement (in case of its breakage), button replacement or other small faults take seconds to be sorted. If there is anything you are not sure about, consult our company specialists. Most of the laser tag equipment is produced by outsourced manufacturers (Izhevsk Mechanical Plant, LLC Molot-Firearms, etc.). The warranty does not cover these blasters, except our unique models of the Destroyer, ERASER, AK-12LT range. Any physical damage done to the blasters scratches on the blasters coating that appears during usage are not covered by the warranty. Any equipment covered by the warranty that we receive will not just be repaired, but also modernized: we will replace the cables and do its comprehensive examination whenever required. This will be done at an extra cost. Below, you will find the prices for full modernization of laser tag equipment, which may even include an upgrade to the new circuit boards. The cost of modernization will typically make up 50% of the cost of the electronic components, so it will basically equal the production cost. Our aim is to supply you with the equipment that will function non-stop even in harsh conditions. • we respect our customers and aim to solve any issues that arise as soon we can; • we keep improving the construction of laser tag equipment; • upon request, we will send electronics repair diagrams, which have not been added either on the website or on the disc, due to the fact that this information is confidential. The repair kit will be supplied free of charge. It will include a set of parts that will be required for maintenance. We are always happy to help sort any technical problems or give advice on troubleshooting.
  6. Why should you open a LASERWAR service center on a base of your club? What benefits it gives and how to apply? LASERWAR Company is well known on the Russian and the "near abroad" markets as a reliable manufacturer of good laser tag equipment. Much of this reputation has been created by an honest and thought-out policy of guarantee and post guarantee maintenance. When there is a problem clients want it to be solved as fast as possible. The head office of the service center will handle any problem, but sending the equipment is a loss of time for our customers, and everyone knows: time is money. The solution to this situation was the organization of a service centers network in Russia and former Soviet republics. The user can now contact the nearest service center and receive full and quick service. Today, there are more than 40 service centers in Russia and former Soviet republics that carry out warranty and post-warranty services of our equipment. In cooperation with service centers, LASERWAR provides detailed information and technical support, supplies spare parts and consumables at preferential prices, and provides discounts on company products. Thanks to the efforts of the developers and LASERWAR technicians our products meet all international quality requirements, and the company's pricing policy makes it highly competitive in the world market. The participation in international exhibitions contributes to an increased interest in our laser tag equipment and the emergence of new clubs far beyond Russia's borders. This situation raises the question of effective and timely technical support for our remote clients. The practice shows many of Russian service centers are established directly in the clubs. They use our equipment and provide a prompt service for their equipment as well as for equipment of other clubs located in the region. LASERWAR company is open to cooperation and welcomes the establishment of such service services outside Russia. We are ready to provide all necessary information and technical support, equipment documentation, spare parts and consumables for equipment maintenance. By becoming our certified representative, you have the following benefits: A separate section on the company's official site, indicating the address of your service center. The ability to earn income from the retail and wholesale sales of our company's products. A dealership discount for all our equipment and spare parts at wholesale prices. The possibility to obtain experimental samples of LASERWAR equipment. Operational assistance laser tag equipment repair works. Requirements for a LASERWAR company representative: Experience in working with LASERWAR equipment Knowledge of circuitry engineering and radio electronics Desire to develop and promote laser tag Following of the company pricing policy To confirm your status as a service center, you must complete a form and send a scanned copy to support@laserwar.com. On cooperation issues, contact Vadim Zhdanovsky, the head of the service centers. E-mail: service@laserwar.com Tel.: (4812) 377-000 (add 122) Download the application form
  7. A user`s manual is available for our laser tag configurator for Windows. You can download it here: https://laserwar.com/soft/pdfdownload?PlatformId=1
  8. This program was created for setting up laser tag equipment. The laser tag configurator has a user-friendly interface and supports the latest firmware versions that possess additional advantages. The possibility to create presets makes the process of setting up laser tag weapons prior to large tournaments quicker and easier. Now organizers can create characters, make presets, which can be downloaded by players beforehand, and provide shared access. The laser tag configurator has become much easier to use. Program developers strived to make the program most functional for a user. Сapabilities Create and edit game characters; Edit presets and make new ones; Download the selected options to play sets; Test the setings right after configuration; Make game settings and download them to additional devices; Create, save game statistics and share them in social networks. System Requiments OS: Windows Vista, Windows 7 (x86, x64), Windows 8 (8.1), Windows 10; Processor: Intel Pentium III 866 MHz and more powerful; RAM: 512 MB or more; Hard disk: 39 MB of free space; Screen resolution: 1024x768 and more; Others: NET Framework 4.5.
  9. Lasertag Configurator - Russia's first laser tag mobile application for tablets on the Android platform, is designed for a wide range of users and is designed to work with the equipment of LASERWAR. It allows to record the settings of performance characteristics of laser tag equipment in one step, using ready-made or custom kits in-game settings, and read the game statistics of the guns. The application has a user-friendly interface and allows you to use all the advantages of the latest versions of laser tag equipment. Setting up the game kits before a big competition is accelerating, thanks to the creation of preconfigured performance characteristics (tactical-technical characteristics), or dragging the download to unlimited number of game sets. Now the organizers can pre-generate characters, create preset game settings and instantly upload them to the laser tag equipment while away from a personal computer. Сapabilities Lasertag Configurator offers the following benefits: brand new interface; advanced settings menu; setting up the game kits latest generation at any time and in any place; increased write speed options in game sets and reading statistics; full game statistics with the display of the achievements of the players; save the statistics in a variety of formats, print and publish to a social network VK directly from the application. Specifications The operating system Android version 4.0.3 or later. The minimum width of the screen - 600 points (diagonal screen 7 ''). Bluetooth adapter to connect the game sets. tools to work with PDF-document to view game statistics. Access to the Internet for the publication of statistics in the VK social network. The installed program is about 24 MB.
  10. What game devices are a must for a laser tag club? Which ones are your favorites and which are useful?
  11. A manual for laser tag equipment configuration software is available for download: https://laserwar.com/soft/pdfdownload?PlatformId=2
  12. Share your experience and thoughts about CYBERTAG bundles. Which one suits which needs? Were you happy with it?
  13. admin

    Your works

    Made something by your own hands and it shoots IRs? Share your work with us!
  14. What do you think of drum-type magazines? Did you happen to break them too easily, or they are fine to get?
  15. As long as both Predator and Phoenix were developed specially for clubs, Phoenix is more suitable for children, while Predator looks and feels more like a real weapon. Which one you liked more? Which one is more durable?
  16. Have you already tried out the 10th generation X-GEN equipment? What are your impressions?
  17. What do you need to do to buy LASERWAR equipment? 1. After you downloaded our price or visited our online store, it's time to figure out the approximate configuration of the equipment. If you don’t know what better suits your needs, please contact us via phone or Skype! 2. When you have chosen the complectation, send us a request at sale@laserwar.ru or order@laserwar.ru, or by the online store. Simple as that. Please don't forget to add a phone number for a prompt communication, optionally an address and preferred shipping type. We can discuss payment options, production time and the availability of items in stock by e-mail, phone or Skype for as long as you need. 3. We send you a purchase agreement and an invoice with the names of items in the complectation and bank details about your organization, natural or legal entity. If everything is correct, you pay for the order and notify us by a reply letter. That`s it! The manufacturing and shipping takes up to 14 days, and 1-3 days for small orders. You will receive a letter with a tracking code, original documents and the acceptance report which are usually packed along with the order. 4. Time to receive a magic box with your order. Upon receiving, inspect it and be sure to check the number of boxes by the shipping waybill. After you are done, sign up the copies of the documents and an acceptance report and send them to us via postal service, so we could be sure everything is fine. Now you have become a proud owned of the laser tag equipment from LASERWAR company! Depending on the amount of your purchase, we provide discounts and bonuses. We are always happy to make gifts to people who trust us. We have a fancy offer when for every 5 purchased game sets you get 1 absolutely free. Buy more, get more! Payment terms, warranty obligations are equal for everyone and follow not just Russian, but international standards.We accept cash and non-cash payments from both natural and legal entities. You can also pay for your order through the quick transfers system of the Russian Sberbank, Contact transfer system or use an instant payment system like Western Union. The work with non-cash orders is the same as usual, with managers sending invoice, purchase agreement and shipping waybills. Contact us now! - by phone: +7 (4812)377-000 or +79043691333- Skype: order-laserwar.ru- by mail: order@laserwar.ru - Facebook: https://www.facebook.com/LASERWAR.LASERTAG/ - VK: http://vk.com/lw_manager
  18. The full F.A.Q. is found on our website: - Beginner`s Questions - Equipment Use - Equipment Settings - Laser Tag Business https://laserwar.com/support/faq
  19. The autumn stage of the Open LASERWAR Cup 2018 was held in Samara on September 29 and 30. Eight teams competed in skill and tactics at the Dubrava playground. The organizer of the tournament was the local laser tag club Volzhskaya Zastava.  Open LASERWAR Cup – the largest and most authoritative laser tag tournament in the Volga region. Competitions have been held since 2016. The players use the LASERWAR equipment. The organizers of the tournament are the clubs Laserwar (Ulyanovsk), Laserwar (Kazan) and Polygon-16 Bastion (Naberezhnye Chelny). Laser tag fans 14 years of age and older from all cities of Russia can participate in the competition. The results of all four stages determine the winning team. The representatives of the Samara Volzhskaya Zastava club were responsible for the organization of Open LASERWAR Cup 2018 Autumn. The guys approached the matter thoroughly: it took more than a month to prepare the event, three game scenarios were implemented. As a result, the tournament was successful and gathered a lot of positive feedback. The winner of the competition for the second time in a row was the Legion team from Kazan. The SKIF team from Ulyanovsk took the second place, the third place got their countrymen from the Forrest Gump team. We congratulate the winners and wish all the clubs further prosperity! Well, the fans of laser battles will soon see the winter Open LASERWAR Cup, at the end of which we will declare the winner of 2018. Competitions will be held in Syzran on December 1 and 2. The host is Phoenix team of the city of Togliatti. See details at the tournament public page in Vkontakte. Let the strongest win!
  20. admin

    Forum rules

    The goal of lasertagforum.com is to create a helpful customer service and a lively community of laser tag lovers from many countries. ith that in mind, we ask that all members please follow these simple rules in order to create an atmosphere where everyone feels comfortable. The rules are simple, as follows: Feel free to post your question, even if you think it was already asked before. We are totally fine with that and are here to help you as soon as we can! :) Fell free to advertise your laser tag club! Use a respective forum here. You can also advertise your laser tag tournaments at this forum. Advertisements, if they are not connected to your own laser tag club, are not permitted. Please use English language, so that people from different countries could understand you! There are also traditional rules about what you can and can not do: No spam. Posting links in order to generate affiliate commissions is not permitted at lasertagforum.com. Any posts that are deemed to be posted in order to generate affiliate commissions, regardless of the product being promoted, will be deleted. Please refrain of using explicit, offensive, or copyrighted materials, links, posts and pictures. Posts may be deleted for any reasons the forum administrators deem reasonable. Remember that all information and instructions given not by LASERWAR representatives is to be used at your own risk. Member's display names can not be email addresses - please don`t appease spam bots. If a topic is posted in a forum that is highly not appropriate for the question, the staff has the right to move that topic to better suited forum. Linked and locked topics are pruned regularly to reduce page clutter. If you have a question about where your topic went, please PM a Moderator or Administrator before starting a new topic asking where it went, or posting a duplicate of the original topic. We will be happy to provide you with a link to the new location, or a reason why it was locked and/or removed. Violation of any of these rules can lead to a banning of the user from our Web Site and a deletion of their account. The consequences will be determined by the Staff on a case by case basis. When posting you agree that the administrators and the moderators of this forum have the right to modify, delete, edit or close any topic, signature, account, or profile data at any time that they see fit. If you have any questions concerning this, please do not start a new thread, but rather private message to an administrator or moderator.
  21. November is the perfect time to remind about the line of LASERWAR products called Laser biathlon. Why should we be talking about that now? In just a month, winter will come. Some players don't like playing in cold weather. What should they be doing? Should they stay home until spring and dream about new battles? There is a solution – to buy equipment that will add fresh emotions to the frosty days. Winter and biathlon are made for each other – the LASERWAR equipment is ideal for fans of this popular sport. We would like to point out that the rich range of our equipment has three types of game sets for laser biathlon: "Junior", "Master" and "Trainer".  Their main task is to reduce the entry threshold for beginners. The safety and functionality of the laser biathlon allow children to start training from 6-7 years, not from 8-11, as in the case of real rifles. At the same time, laser weapons fully retained the tactical and technical characteristics of the originals and are indistinguishable from them in weight. Conducting training with our equipment is as effective as with traditional equipment.  Our game sets have successfully passed the field tests and confirmed their effectiveness in various competitions and events, for example, at the RAAPA exhibition, the day of innovations of the Ministry of defense of the Russian Federation, the Day of Moscow and others. The LASERWAR equipment received the words of support from the Olympic Champions: Sergey Chepikov and Anton Shipulin. The latter has repeatedly stated that laser biathlon has a great future. Laser biathlon is not only an effective training equipment. It will diversify the program of any sports events. The laser rifle is not afraid of frost, so you can use it in almost any weather. Thanks to that, LASERWAR equipment can play the role of a shooting range in the open air and successfully fit into the concept of a winter amusement park. This attraction will be exciting for outdoor enthusiasts and will be a profitable investment for the organizers. We can continue listing the advantages of the laser biathlon game set from LASERWAR. We offer to check the equipment in battle and personally verify the quality and reliability of the equipment. You can buy biathlon game sets in our online store.
  22. On November 4, the twelfth laser tag tournament for the Katyusha cup was be held in Volgograd. Its permanent organizer is the laser tag club of the same name. The participants of the competition traditionally use the LASERWAR equipment for playing. The tournament for this cup has stood the test of time and is very popular among fans of laser tag battles. It's hard to believe that in May 2013 it all started from small town competitions. At that period of time, the wired equipment only was used. Today these interregional sports competitions unite the strongest teams from the cities of Stary Oskol, Rostov-on-don, Saratov, Volzhsky, Volgograd region twice a year. The composition of players changes, the regular participants were joined by newcomers. The venue of the tournament – the hero city of Volgograd remains unchanged. Once again, the teams gathered on November 4 to test their accuracy. You can find exciting photos from the event at the official tournament page on Vkontakte — a Russian social network. In total, six teams fought for the victory.  What else is known about how the competition went? To participate, a team needed 140 $. The team should consist of eight plus two substitute players. The performance of the team without substitute players and/or with the number of participants less than eight is allowed, the team doesn`t receive any bonuses in that case. A field kitchen was be opened, which means that players could count on hot food and fresh tea. Traditionally, the winner will be able to play for free in the next tournament. By the way, the strongest participant of the previous 11th tournament for the Katyusha cup SPRING 2018 was the Legend-Cascade team from the city of Stary Oskol. The winners are: 3rd place - Thunder Fury team from Rostov-on-Don. 2nd place - Ghosts team from Volzhskiy. 1st place - Psychos LT team from Volgograd! The winner has received a large and shiny cup, since the tradition of receiving a cup started last year. Congratulations to the winners!  
  23. Good news for fans of laser tag and Instagram. LASERWAR company has created a branded business card that works on the principle of QR-code. Scan the image and subscribe to our channel in the famous social network in one click. We are talking about a new Instagram feature called Nametags. You can use it to create an author's badge. It is a special image that can be scanned for instant subscription to your account. The Nametags function will allow business account holders to publish their badges in other social networks, as well as print them on posters or leaflets and even produce goods with them. Instagram will allow you to scan business cards using the camera in the "Stories". LASERWAR Company is known for its openness to customers. We are present in all major social media and maintain our channel on Youtube. Modern services like Nametags help us to be even closer to the buyer. Join us on Instagram and be aware of the latest trends in laser tag, learn about the release of new equipment, useful hints for players and owners of rental clubs. You are welcome!
  24. Friends, we decided to start the new week with a reminder about the interactive map of LASERWAR customers. During the ten years of our work on the market a lot of the rental clubs which started the business with our equipment have turned into large organizations with their own game sites. They successfully withstand competition and gain more and more regular customers. Today, our equipment is used in hundreds of clubs across Russia, in CIS countries and abroad – in Estonia, Poland, Germany, Canada, the UK, Iran, Spain, and many other countries. Cities and countries where LASERWAR equipment is supplied are displayed on the customer map. Thus, we provide our partners with information support and help to promote the business. How it works The interactive map is a great free advertising platform for your laser tag club. We do not just mark the location of each partner with asterisks, but also attach the contact information of the organizations. Thanks to this, those who are about to open a rental club understand how they can see LASERWAR equipment in action. And the organizers of the event, as well as laser tag fans of your city, will learn where you can play with high-quality equipment. If you want to light up the star your club on the interactive map, you just need to fill out a short form (the language can be switched at the top right corner) and click "Send". We will process and add the information to all our websites as soon as possible. A couple of clicks – and information about your club will be visible to laser tag players around the world. Come in, apply, and welcome to the interactive world of LASERWAR!
  25. From 3 to 5 October the exhibition center in Moscow hosted the 12th Moscow international exhibition "Amusement Parks and attractions equipment RAAPA EXPO AUTUMN-2018". The LASERWAR team took part in the event. Our guys haven`t returned from the capital empty-handed – the company was awarded a diploma. In total, the event was attended by about 100 companies from Russia, Belarus, China, Turkey, Italy, the Czech Republic and other countries. The theme of the exhibition covered all the main areas of the modern entertainment industry: park attractions, virtual reality, game simulators, equipment for children and sports grounds, bowling, water parks and much more. The results of the autumn forum confirmed its relevance and demand among industry professionals. Thus, 18 companies participated in RAAPA EXPO AUTUMN for the first time. The number of foreign exhibitors has also increased. 16 foreign companies – firms from China and manufacturers from Europe came to the forum to exchange experience. The exhibition was visited by more than 1600 specialists – owners and managers of parks, entertainment centers, water parks, cinemas, holiday homes, health resorts, entrepreneurs and other interested persons. LASERWAR has been a regular participant of exhibitions for many years, and this forum is no exception. According to the company's specialists, the interest in laser tag among visitors of RAPPA exhibitions is growing every year, so we bring to VDNKh our best equipment in outdoor laser tag and cybertag. For us, such events are a great opportunity to "show ourselves and see others", as well as to get acquainted with the latest trends in the entertainment industry, to find new business partners and expand markets for products. This time at our stand we presented a new version of the CYBERTAG equipment: CYBERTAG 2.0 Black Edition, a revolutionary optical system ParallaX for laser tag, and also talked about the main advantages of the tenth generation X-GEN equipment. The active participation of our team did not go unnoticed. As a result of the exhibition, LASERWAR received one more diploma "for great achievements in the development of the Russian entertainment industry and participation in the XII Moscow international exhibition "Attractions and entertainment equipment RAAPA EXPO AUTUMN 2018". Such awards stimulate the development and help to understand that we are moving in the right direction. In the anniversary year for the company it is especially pleasant to realize that our work is valued at the highest level.